Ben brings 25 years of strategic business transformation and process improvement experience to the table and has managed teams of up to 60 staff. Ben is Management Consultancy trained, with a proven track record of game-changing results in his roles as Head of Operational Excellence and Continuous Improvement at various institutions. Notably, Ben incorporates the use of Artificial Intelligence (AI) in his solutions for clients.
In addition to a mature set of programme management skills, Ben is adept at high complexity problem solving and identifying opportunities for efficiency gains in service, performance and risk reduction.
In his Process Excellence work for Lloyds Banking Group, Ben identified a Cash and Liquidity Transformation need yielding £ 20M/year benefits. He authored strategy, policy and principles of good practice. For Lloyds Banking and Schroders, Ben incorporated AI solutions into strategic plans and process maturity models. Ben has also delivered global process transformation to meet Federal Reserve mandatory accuracy targets.